Principles Duties and Responsibilities

• Registering new and existing patient hospital visits.
• Scheduling appointments for patients.
• Reminder call or messaging patient one day prior to appointment date.
• Liaise with Medical Records Department to obtain patient’s file before their scheduled appointment.
• Answering phones and responding to incoming calls from patients and other staff members.
• Ensure patient is billed accurately based on the clinical documentations and billing chit.
• Daily preparation of cash sales collection report and the physical cash collections and submit to patient billing office for verification.
• Detailed reports must be prepared immediately in the event of any surplus or shortfall of sales cash and to escalate to patient billing and accounts office.
• Ensure prompt submission of report for any outstanding bill, refund request, cancellation of invoice, discrepancy in billing, etc.
• Providing estimated treatment cost for procedures and collecting deposits from patient for scheduled inpatient procedures.
• Ensure Deposit & Billing Check-list Form is duly completed and signed in agreement by patient before endorsing to ward receptionist for the admission.
• Recording insurance information and other required medical documentation and submitting it to patient billing insurance team to process claims.
• For admission of insurance patient, to ensure our doctor completes any pre-authorization form and prepare medical report where necessary for onward submission to our Insurance Team.
• To address/investigate patient’s complaints if there are any on site or to review the complaints raise in JPMC incident report system received by patient billing office or customer services.
• Maintain hospital, patient, and employee’s confidentiality.
• Perform all duties in a professional, effective, and confidential manner.
• Perform all other and related duties as required or assigned.
• Providing administrative support to the clinic staffs

For any interested candidates, please fill-in the application form here.

Principles Duties and Responsibilities

• Install, inspect, maintain, and repair HVAC and refrigeration systems and equipment in hospitals.
• Ensure proper air circulation, filtration, and humidity control to maintain indoor air quality and prevent airborne infections.
• Diagnose and repair issues related to temperature control systems, ventilation equipment, and medical air and gas systems.
• Maintain and service critical systems such as HEPA filtration, negative/positive pressure rooms, and specialized climate control units.

For any interested candidates, please fill-in the application form here.

Principles Duties and Responsibilities

• Work Closely with TBCC Director and department heads to ensure that hospital policies, procedures, and standards are followed in the execution of medical projects.
• Report project progress, operational challenges and relevant issues to TBCC Director, proposing corrective actions as necessary for successful project outcomes.
• Prepare comprehensive reports on medical project status for TBCC Director, highlighting milestones, challenges and proposed solutions.
• Coordinate and schedule meetings related to medical projects, ensuring that all parties involved are aligned and informed.
• Take detailed minutes or reports for meetings related to medical projects and assist with task delegation in the absence of TBCC Director.
• Assist in the administrative needs of TBCC departments involved in medical projects, ensuring smooth coordination and collaboration.

For any interested candidates, please fill-in the application form here.

Principles Duties and Responsibilities

Healthcare Marketing & Public Relations Strategy.

• Develop and implement a healthcare-focused marketing and public relations strategy aligned with JPMC’s business objectives, with a strong emphasis on patient-centered care, specialized medical services, and medical tourism.
• Oversee all healthcare marketing and public relations activities, ensuring effective promotion of JPMC’s advanced medical technology, internationally accredited healthcare services, and successful patient outcomes.
• Manage JPMC’s marketing and public relations budget, prioritizing health awareness campaigns, patient education  initiatives, and outreach programs that highlight JPMC as a leading private healthcare provider in Brunei and the region.
• Identify and analyze potential strategic partnerships with key stakeholders, including insurance providers, embassies, international patient referral networks, corporate wellness programs, and government health initiatives to enhance patient access and strengthen JPMC’s market position.
• Conduct competitor analysis and market research, evaluating regional and international private hospitals, patient care expectations, digital healthcare trends, and medical tourism demands to refine JPMC’s marketing strategy and service offerings.

Brand Management & Corporate Identity.

• Lead JPMC’s brand management and corporate identity efforts, ensuring a strong presence in the private healthcare and medical tourism sectors, while maintaining a competitive edge among regional and international healthcare providers.
• Oversee and maintain brand integrity by ensuring all marketing materials, websites, brochures, and digital platforms effectively communicate JPMC’s specialized medical expertise, internationally recognized standards, and patient-centered approach.
• Manage and enforce branding policies and standards, ensuring consistency in messaging, patient education materials, and visuals across all domestic and international marketing channels related to medical tourism and private healthcare services.
• Monitor and measure brand awareness within the global healthcare market, assessing the effectiveness of medical tourism campaigns, patient success stories, hospital accreditation achievements, and international outreach programs, making necessary adjustments to strengthen JPMC’s position as a trusted international healthcare provider.

Public & Media Relations

• Act as JPMC’s key spokesperson, representing the hospital in health-related media engagements, medical conferences, and stakeholder meetings.
• Establish and maintain strong relationships with local and international media outlets, including healthcare journalists, medical influencers, and digital health platforms, to ensure positive coverage of JPMC’s services and patient success stories.
• Prepare and distribute healthcare-focused press releases, media kits, and PR materials, ensuring accurate communication of JPMC’s clinical advancements, new medical services, and international collaborations.
• Handle crisis communications proactively, ensuring timely, transparent, and effective messaging to protect JPMC’s reputation and patient trust in the event of healthcare-related incidents or public concerns.
• Develop and implement Corporate Social Responsibility (CSR) strategies, supporting community health initiatives, disease awareness programs, and partnerships with government and NGOs for improved public health education.

Healthcare Marketing Campaigns & Promotions

• Plan, coordinate, and execute targeted healthcare marketing campaigns, promoting JPMC’s specialized treatments, cutting-edge technology, and internationally trained medical specialists through digital, traditional, and experiential marketing.
• Manage patient lead generation campaigns, focusing on international patient acquisition, corporate health programs, and specialized service promotions, while continuously measuring and optimizing campaign performance.
• Plan and coordinate JPMC’s participation in international healthcare expos, trade shows, and medical tourism events, positioning JPMC as a preferred private healthcare provider for international patients.
• Develop high-quality, medically accurate marketing content, including health blogs, educational videos, patient testimonials, and interactive digital media, to engage both local and international audiences.
• Monitor and analyze campaign effectiveness, using data-driven insights to enhance patient engagement, increase service inquiries, and maximize return on investment (ROI) for marketing initiatives.

For any interested candidates, please fill-in the application form here.

Principal Duties and Responsibilities

Technical supervision of equipment operation and maintenance

• Assist to supervise the preventive and corrective maintenance, repair and calibration of the diagnostic,
  therapeutic and measuring equipment, and are responsivle for documenting the relevant information.

Equipment Installation and Commissioning

• Installation design, technical specification, acceptance and commissioning of equipment, including the
  establishment of criteria for acceptable performance.

Patient Data Acquisition, Treatment Planning and Development

• Assist to acquire patient date via computer-generated data sets from medical imaging devices such as CT, PET,
  MR, etc., or manual methods such as physical measurement plans, calculations and treatment devices.

Treatment Monitoring, Collaboration and Quality Assurance

• Calculate initial treatment doses, review calculations of treatment and doses performed and monitor dosimetric calculations to ensure the safe administration of radiation treatments.
• Participate in all aspects of radiation therapy planning and treatment, including assisting in radiographic simulations and fabricating shielding blocks.

For any interested candidates, please fill-in the application form here.

Principal Duties and Responsibilities

• Provide individual and couples counseling to patients experiencing fertility-related emotional and psychological stress.
• Support patients through treatment phases such as IVF, fertility preservation.
• Facilitate group sessions or educational workshops when required.
• Conduct psychosocial assessments and develop tailored support plans.
• Collaborate with physicians, nurses, and embryologists to ensure integrated patient care.
• Maintain detailed and confidential patient records and documentation.
• Participate in the development of patient education materials and programs.
• Uphold ethical and professional standards in counseling practices.
• Provide crisis support when needed, especially in cases of treatment failure or pregnancy loss.

For any interested applicants, please fill in the application here.