Careers @ JPMC

We are always eager to meet fresh talent, come and join our team!

At JPMC, we believe in taking care of not only our patients and stakeholders but our employees as well. We recognize our employees as our greatest assets. Experience care in the workplace, a passion for serving our patients, and learn how, as the JCI accredited hospital, we promote the same values that enhance healthcare in the medical industry. As part of our diverse team, you will have the opportunity to work with professional and dynamic colleagues while developing your own career path.

Find out more about the career opportunities we offer, the multi-faceted areas of our business, and our community. We welcome you to bring your talents, your interests, and your ideas. ​​​

For General Applications, please email your resume to [email protected]

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Reference Code

JPMC/WB/PAT/05/JAN23

Closing Date

6th Feburary 2023

This position shall provide oversight of first points of entry in the Hospital and is responsible for identifying the need for varying types of service recovery and administering such service when necessary. The Patient Ambassador shall employ exceptional customer service skills to welcome all patients, visitors extending exceptional, accommodating hospitality.

Educational and Experience Requirements

  • Minimum of Diploma level with credit in Malay & English subject.
  • Ability to speak in Chinese fluently is requisite, must be multilingual.
  • Candidates who have equivalent qualifications through education and/or experience may be considered for assignment to this position.
  • Other language expertise is also highly advantageous.
  • At least 3 years of Customer Service experience.
  • Previous translation and interpretation experience would be advantageous.

Principal Duties and Responsibilities 

Customer Service
  • Provides exceptional customer service with patients, patient’s families, guests and associates. Proactively approach and greet guests to provide exemplary first impression, treating all guests with dignity and respect
  • Facilitates service and communication between patient and hospital employees to provide efficient and accurate information/service flow.
  • Assist in translating patient’s conversation, text or audio from one language to another.
  • Ascertain guests’ needs, responding to patients’ inquiries, concerns and feedback promptly and with courtesy.
  • Taking appropriate screening action or providing information, performing translation services for patients and clients where necessary.
  • Accompanying patients and visitors to patient billing, triage and clinic locations including other auxiliary services (pharmacy, laboratory, imaging, etc.)
  • Acts as the first point to identify any needs for service recovery to administer those services, when necessary.
  • Liaise with Customer Care and Risk Department in the event there are patient and visitors feedback addressing issues, where necessary.
Customer Service Feedback Survey
  • Conduct patient and customer feedback survey, building relationships by engaging with patients and visitors.
  • Analyse and documents each feedback received and escalate to relevant supervisor to address related issues and service recovery according to the standard guideline provided to improve the processes that can enhance the patient’s journey.
Ward Rounds
  • Acts as patient advocates by addressing related customer service concerns.
  • Coordinates with relevant departments (i.e., nurses, bell service, valets, F&B etc.) on newly admitted inpatients by conducting orientations for patients upon admission to wards and assists in patients’ discharging procedures.
  • Perform Ward/Clinic Rounds to ensure patients are well taken care of and to assist when required relevant to customer service.
  • Report/rectify any concerns or issues immediately to the relevant Department Heads.
Other Duties
  • Assists in the planning and execution for any Company events.
  • Accompanying any VIPs and high-level patients/visitors when necessary.
  • Chaperon groups of students and portray the Hospital when proposal from schools is received.
  • Chaperon Community Health Talk / Visit.
  • Conduct tour for official visitors to JPMC and portray relevant information and destination as per request.
  • Attend briefings on new promotions.
  • Attend compulsory training relevant to Customer Services.
  • Liaise with Security in the interest of the Medical Center’s safety.
  • Informs Hospitality of any housekeeping or maintenance needs in keeping with the Medical Center’s high standard for appearance.
  • Performs all duties in a professional, effective and confidential manner.
  • Performs all other duties as assigned.

For any interested applicants, please kindly fill-out the form or scan the QR code as below:

https://forms.office.com/r/dTbqhPEEfy

Reference Code

JPMC/WB/HATT/04/JAN23

Closing Date

1st February 2023

Educational and Experience Requirements

  • PMB or equivalent.
  • Candidates who have been equivalent qualifications through education and/or experience may be considered for assignment to this position.
  • Minimum 1 year working experience.
  • Having an experience in related field is an advantage.

Principal Duties and Responsibilities 

  • Inspect all clinics and inpatient ward laundry requirements on daily basis.
  • Receive fresh linen from contractor.
  • Maintain a proper inventory for soiled linen.
  • Maintain and organize linen cart and supplies according to required standards.
  • Inspect the linen store stocks and make sure they are sufficient for the day’s usage.
  • Changing the curtain.
  • Conduct disinfection in the linen room and equipment daily.
  • Responsible to turn in any item found while cleaning to the lost and found immediately.
  • Maintain proper stock and stock card system and to assist with all linen inventories.
  • Repair any torn or damaged hospital linen.

For any interested applicants, please kindly fill-out the form or scan the QR code as below:

https://forms.office.com/r/myY9AxeL4j

Reference Code

JPMC/WB/ADC/03/JAN23

Closing Date

31st January 2023

Administrative Clerk is responsible for providing administrative and clerical services in order to ensure effective and efficient administrative operations.

Educational and Experience Requirements

  • Minimum GCE ‘O’ Level.
  • A minimum 2 years working experience in Administration or clerical work environment.

Principal Duties and Responsibilities 

  • Assigned to be at the designated reception area as per instructed by superiors.
    • To entertain and control the crowd and visitors at reception area.
    • To inform relevant department when there are vendors sending/collecting documents, etc.
    • To inform porter when there are documents which needs to be dispatched to the respective correspondence.
  • Manage bookings for the meeting room.
  • Ensure the meeting room are well stocked with necessities such as stationaries, complimentary food and beverages.
  • Carry out administrative duties such as filing, typing, copying, binding, scanning, faxing and preparing documents for dispatch.
  • Prepare minute writing, letter, memo, internal circular, and any documentations as per instructed by the superiors.
  • Ensure sufficient resources of stationaries (such as pens, forms, envelopes etc.) are available for operations. Responsible to order the items immediately if the buffer stock is running low.
  • Assisting the superiors to complete data entry for any statistical reports.
  • Record all company’s assets such as tables, chairs and etc. to be recorded for Administration’s asset management.
  • Assist and file record of General Administration assets that is being loaned by other departments to keep track of item.
  • Update and record all rental forms of Meeting Rooms, Main Boardroom and Lecture Theatre and file according to dates.
  • Keep a database of stock requisition and purchase requisition to monitor General Administration’s request.
  • Ensure the reception area and meeting rooms are kept clean and organized and ensure sufficient chairs and tables are available.

For any interested applicants, please kindly fill-out the form or scan the QR code as below:

https://forms.office.com/r/EBMXJ9S71T

Reference Code

JPMC/WB/MRT/02/JAN23

Closing Date

29th January 2023

Educational and Experience Requirements

  • At least a Higher National Diploma (HND) in health information management / Records Management / Clinical / Mathematics / Statistics / Data Analytics or similar.
  • Certification in Clinical Coding is preferred but not essential.

Preferred Skills

  • Minimum five (5) years’ experience in a clinical or hospital setting.
  • Current knowledge of Medical Record techniques and policies and procedures.
  • Experience working in a personal computer environment including at a minimum Word, Excel and Win operating system preferred.
  • Knowledge of diagnostic and therapeutic coding practices with the current volume of internationally recognized classifications of diseases (ICD-10, ICD-10-AM, CPT, ICPM).
  • Effective interpersonal communications and teaching skills are desirable.
  • Must be fluent in oral and written English.

Principal Duties and Responsibilities

  • Ensure implementation and compliance of all JPMC and Departmental policies and procedures.
  • Assist in the development of a Personal Health Folder for patients.
  • Implement and maintain clinical coding systems for accurate processing, analysis and compilation.
  • Ensure Release of Information requests are undertaken in a manner that preserves privacy, security and confidentiality of patients and within the allotted time slot.
  • Actively participate in the computerization of the Medical Records including the long-term development of the electronic medical record
  • Undertake quality audits on medical records and related quality improvement projects.
  • Undertake and supervise the disposal of medical records activities.
  • Implement teaching programs for staff development.
  • Supervision of Medical Records staff in the absence of the Medical Records Officer.
  • Ensuring the disposal of medical records policy and process is carried out as needed.
  • Performs all other reasonable duties as required or assigned.

For any interested applicants, please kindly fill-out the form or scan the qr code as below:

https://forms.office.com/r/iWWRQUCZJr

 

Reference Code

JPMC/WB/EB/25/JULY22

Closing Date

N/A

Educational and Experience Requirements

  • Bachelor Biomedical Science/Biology and Certification in Clinical Embryology
  • Post Graduate in Clinical Embryology/reproductive science
  • Atleast 5 years in embryology work
  • Trained in embryo biopsy

Principal Duties and Responsibilities

  • Determination of fertility levels of individuals.
  • Collection of eggs and sperm (gametes) from patients during processing.
  • Micromanipulation and testing of suitability for in vitro fertilization (IVF) and facilitation of fertilization.
  • Using assisted reproductive technologies (ART) to help with infertility.
  • Preservation of gametes and embryos for future use.
  • Embryo culture and cryopreservation.
  • Monitoring of embryo development.
  • Embryo selection for transfer to recipient women, research or other intended use and for the implantation of Embryos into reproductive organs.
  • Monitoring and maintaining cryobanks.
  • Maintaining an understanding of human reproductive biology, embryology, infertility and assisted reproductive technology.
  • Having knowledge of and complying with quality control, ethical issues and regulations surrounding gamete and embryo handling.
  • Care and maintenance of equipment.
  • Record keeping.

Reference Code

JPMC/WB/CSCD/24/JULY22

Closing Date

N/A

Educational and Experience Requirements

  • An Undergraduate Degree in Nutrition and Dietetics from an institute recognized by the Allied Health Professional Council of Negara Brunei Darussalam.
  • A Postgraduate Degree in Clinical Dietetics or Nutrition and Dietetics from an institute recognized by the Allied Health Professional Council of Negara Brunei Darussalam would be an advantage.
  • Minimum of not less than 8 years of working experience in a hospital environment.

Principal Duties and Responsibilities

  • Demonstrate commitment to excellence in clinical dietetics practice especially nutrition in oncology, stroke rehabilitation and neurology.
  • Educate clients with evidence-based nutritional principles and applied dietetics.
  • Demonstrate high level written and verbal communication, interpersonal skills and the ability to pro-actively engage with patients/clients to enhance service delivery.
  • Communicate effectively on patient’s nutrition care information.
  • Demonstrate ability to work as part of a multidisciplinary team.
  • Demonstrate commitment to ongoing clinical and professional learning.
  • Provides dietary education using client/patient-centred counselling skill to facilitate nutrition and lifestyle change.
  • Assist in the design of clinical pathways and procedures for monitoring nutritional issues.
  • Plan and organize resources to achieve effective nutrition care policy in allocated wards and dietetic specialties.
  • Responsible for some administrative tasks which may include records of patient-related statistics, client bookings and etc.

Interested candidates must submit:

  1. Fully Updated Resume with References
  2. Copy of Official Identification (IC/Passport)
  3. Copy of Supporting Documents/Certificates
  4. Cover Letter (stating availability to work, expected salary, relevant contact numbers, address)
  5. One recent passport photograph

Please address your application to:

Human Resource Department
Jerudong Park Medical Centre
Jerudong Park BG3122, Brunei Darussalam

Or email to: [email protected]

with the Vacancy Reference Code as Email Subject

Feedback Form

How JPMC Can Help You

We welcome patient feedback, to tell us what we are doing right now and what we can improve. We would like you to think about your recent experience with our service. How likely are you to recommend our practice to friends and family if they needed similar care or treatment?