Accessing YourMedical Health Records

The Medical Records Department maintains all medical records related to the care you have received at the Jerudong Park Medical Centre (JPMC).

Accessing Your Records

The Medical Records Department maintains all medical records related to the care you have received at the Jerudong Park Medical Centre (JPMC).  Access to medical records is a patient right as stipulated in JPMC’s Patient Charter and governed by the JPMC’s Release of Information Policy.

JPMC takes the privacy of medical information seriously.  Copies of medical records may be released upon receipt of the following:

For Patient:

  1. Application for Release of Medical Information form
  2. A copy of Patient’s ID – National Registration Identity Card (NRIC) or Passport

For 3rd Party on behalf of the Patient:

  1. Application for Release of Medical Information form
  2. Authorization for Release of Medical Information form
  3. A copy of Patient’s ID – NRIC or Passport
  4. A copy of Requestor’s ID – NRIC or Passport

The authorization form must be completed in its entirety or we will be unable to release your records.

How To Make a Request

You may make a release of information request by utilizing one of the following methods:

  • Via the ‘Application for Release of Medical Infromation’ Form
  • Via email: [email protected]
  • Stopping by at the Release of Information (ROI) Counter

Kindly submit the filled form along with the copy of patient’s ID to our email address: [email protected], or drop it off at the ROI Counter, Level 2, Pantai Jerudong Specialist Centre.

How To Collect the Report

When the report is ready, you will be contacted via email or by phone call. Report will be release based on your preference as below:

  • Onsite collect at the ROI Counter, Level 2, Pantai Jerudong Specialist Centre
  • Scanned copy via email
  • Original hardcopy via Courier Services

Patient's Request

As our patient, you may request a copy of the information contained in your medical records. However, an additional subsequent request is subject to a fee depending on the format of the report. Further information on charges, including incidentals such as delivery and bank charges, can be obtained by contacting the Medical Records Department directly at +6732611433 ext. 2216 or +6738750757.

The release of information applications is generally processed within six (6) weeks from the receipt of a valid application. However, there are cases where the requests may take longer than the given period. The delay may be due to the unavailability of doctors.

3rd Party on Behalf of Patient

Suppose you seek access to someone else’s records (e.g., a relative, Insurance companies, and/or solicitors accessing information for their client). In that case, patients must authorize the release of their medical information and highlight what information and to whom this information can be released.

Please submit the duly filled Application for Release of Medical Information form along with the Authorization for Release of Medical Information form found in the links provided.

Application for Release of Medical Information

Important!

  • No medical information (Signs, symptoms, diagnosis, or procedure details) will be and/or shall be shared through this web-form.
  • All the medical records requests strictly follow JPMC policies on Release of Information (ROI).

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